We primarily work with self-pay clients in order to provide personalized, flexible care that isn’t limited by insurance restrictions. This allows us to focus on your unique needs rather than diagnosis codes or session limits. We have a limited number of insurance slots available, and we’re also happy to provide superbills for clients who wish to use out-of-network (OON) benefits. We’re open to discussing sliding scale options based on financial need, so please reach out and we’ll talk through what’s possible.

If you have out-of-network (OON) benefits or insurance coverage for providers who are not in-network, you will initially be billed for the full session fee. We will then provide you with a monthly superbill containing the necessary information to submit to your insurance provider for reimbursement. The amount reimbursed will depend on your individual plan. To determine if you have OON benefits, you can contact your insurance provider directly and ask the following questions:

• Do I have OON benefits for mental health services? 

• What is my OON deductible?

• What is the reimbursement for CPT code 90834?

• What is the process for submitting a claim?

You can access your invoices and monthly superbills in the Client Portal.

• Individual therapy: 45 minutes

• Couples therapy: 50 minutes

Clients typically begin therapy on a weekly basis for the first 3 months to build rapport and establish a strong foundation for the therapeutic relationship. After this period, session frequency may be adjusted as clinically appropriate in consultation with your therapist. In most cases, clients will have a recurring weekly appointment time reserved specifically for their sessions. The length of treatment varies from person to person, depending on the support they are seeking. We will tailor the approach to you, and the session frequency and duration of treatment will be an ongoing conversation, adapted to your individual needs.

We do not offer in-person services at this time.

Our practice has a 24-hour cancellation policy. Clients who cancel with less than 24 hours’ notice or do not attend their scheduled session will be charged the Late Cancellation/No Show Fee, which is reflective of the full session fee or the full amount reimbursed by insurance (not the co-pay amount). Please note that Late Cancellation/No Show fees are not covered by insurance.

The No Surprises Act was enacted to protect clients from unexpected medical bills, particularly from out-of-network providers they did not choose. While this is less relevant when voluntarily working with an out-of-network provider with agreed-upon session fees for mental health services, clients are still entitled to a Good Faith Estimate (GFE). The GFE is an estimate of expected charges before care is provided for self-pay or uninsured clients. You are entitled to a GFE, which is available upon request.

We offer a 15-minute phone call with the therapist you’re interested in working with to discuss your reasons for seeking therapy, answer any questions, and get a feel for the rapport and overall fit.

The first session at MHM establishes a strong foundation for therapy. Prior to the session, you’ll complete comprehensive intake paperwork that includes your reasons for seeking therapy, mental health background, and psychiatric history. This allows your therapist to begin the session with insight and direction, creating a collaborative space to get to know each other and set therapeutic goals while addressing your current concerns.

It’s completely normal to feel uncertain about the fit when working with a new therapist. If you’re feeling unsure, we recommend discussing your concerns with your therapist to explore what’s not working, whether adjustments can be made, or if it’s best to transfer care. While it can be frustrating or disappointing to consider starting over with someone new, this is sometimes a part of the journey in finding the right therapist for you. If at any point you are interested in working with a different MHM therapist or transferring to another provider, we’re here to support you and will help ensure a smooth and thoughtful transition that meets your needs.

Please note that our contact form is not continuously monitored and should not be used for urgent matters or emergencies. Therapists at MHM are unable to provide emergency or crisis support. If you are experiencing a psychiatric emergency, please call the 24-hour Suicide & Crisis Lifeline at 988, dial 911, or go to the nearest emergency room for immediate assistance.